All of our guests are extremely valued here at Beau. 

Please keep this in mind when scheduling and canceling so that other interested guests can have an opportunity to receive our services. 

New policies will help protect you, the business, and help keep our prices fair.  

​

Thank you in advance for understanding!

 *We reserve the right to not schedule future appointments to any customer who has not adhered to our cancellation policy.

​

​

CANCELLATIONS

We ask that you please give us at least a 24 hour notice.

We value your time, please reciprocate the same. You may cancel through your confirmation/reminder via email or text message. If you prefer via telephone, a voicemail is required if we cannot answer the phone.

Reminder: When you make your appointment and provide us with your credit card details, you are agreeing to adhere to our policies.

Please note: 

• For NO call/NO shows you will will be charged the full (100%) amount of the scheduled service if not cancelled properly. 

• Canceling less than 24 hours in advance will result in a charge of 50% of the scheduled service.​

  • If you schedule an appointment the day before and you cancel the next day the cancellation policy is still in effect and we will charge out 50% of your total visit fee. There are No exceptions. 

LATE

Please reach out via email (info@BeaubyGrace.com) or text should you predict you will be late.

I will do my best to accommodate a late arrival, but keep in mind this may result in rescheduling your appointment for another day.

Please note: 

• Please be aware in the event that you are very late, your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of services you booked as it will be the same as a last minute cancellation.

• If you plan to arrive more than 10 minutes later than your scheduled appointment time, please let us know.  If more than 15mins, we will have to reschedule you. 

​

GUARANTEE

Beau. does not offer refunds on services rendered. However, there is a guarantee on all work provided.

If you have any concerns with the service you have received, please contact Beau. within the 3 calendar day grace period (business day)

A complimentary touch-up appointment (30 mins) may be issued if deemed necessary & must be booked within 5 days following your original service date

​

​

FOREIGN FILLS

At the moment, we will not do work on top of fills and full sets from outside of Beau.

If you currently have a foreign fill (set that was not done here) you must get a removal before your new set with us. 

Please make sure you book the removal as well when you are booking online or over the phone, as we need 20-30 extra minutes to perform a removal. If you book an appointment for only a full set or fill and you come in with lashes on from another salon we cannot guarantee we will have enough time to do the full service and you will be expected to pay the full-service rate that was scheduled.

​

OTHER POLICIES

• We love them, but children will not be permitted in the studio. At this time all clients must come alone and no one is allowed in the waiting area.

• If you need help finding our location, please contact us for directions at 571-337-8382

• Out of respect for your lash artist and other clients, please put your phones and other technology on silent or vibrate.  Listening to music on your ear pods, is totally acceptable. ​

• We understand not everyone will have healthy strong lashes to retain the lash extensions for weeks on end. Lash extensions are not permanent and can fall out as your natural lashes go through a growth cycle. Many other things can factor into lashes falling out quicker such as.. weather(humidity/sweating), Hormones, Certain Medical Conditions, not brushing, over brushing (in this case 4-6 hours after your appointment), not cleaning the lashes at least every other day, using your fingers to pick or touch them, using oil based products on your eyes, saunas or spas, not using the proper lash cleanser, wind blowing in your face, the state and quality of your natural lashes, sleeping on your side or on your face, going to the beach and NOT properly caring for them after can also effect this. If you have sparse, weak and or lashes that lay down this can effect the longevity of the extensions.

  • Please note we work with the natural lashes the client has, if your lashes are sparse, weak and or brittle we cannot guarantee your lashes will stay on for weeks and weeks. We will make sure this will be discussed during consultation as well. ​

• We are aware that clients spend their hard earned money on their lashes and expect them to look a certain way for a good amount of time. At Beau. we will do everything we can to let you know how the lashes will look and provide a care guide. But keep in mind, 50% of lash extension retention is customer care. Without the proper after-care your lashes will not last.